Shipping policy

Shipping Policy – Ashoka Digital

Effective Date: 31/03/2026

At Ashoka Digital, we work to ensure your order reaches you safely, quickly, and smoothly.

1. Order Processing Time

All orders are usually processed within 1–2 business days after confirmation.

Orders may take slightly longer during:

High order volume
Public holidays
Store sale periods
Unforeseen operational delays

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping Timeline

Estimated delivery timelines:

Within Maharashtra: 1–4 business days
Rest of India: 3–7 business days
Remote / Special Service Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on courier serviceability and location.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

We may offer:

Free shipping on selected orders/products
Standard shipping
Express shipping (if available)

Shipping charges may vary based on:

Order value
Product type
Delivery location
Courier availability

4. Order Tracking

Once your order is shipped, you may receive:

Tracking ID
Courier partner details
Shipment update via WhatsApp, SMS, email, or direct communication (where applicable)

Tracking updates may take some time to reflect after dispatch.

5. Delivery Delays

While we aim for timely delivery, delays may occur due to factors beyond our control, including:

Courier delays
Weather conditions
Transport disruptions
Local restrictions
Incorrect address details
Unreachable customer contact

Ashoka Digital is not responsible for delays caused after the parcel has been handed over to the courier partner.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details.

If an order is delayed, returned, or undelivered due to:

Incorrect address
Wrong pin code
Unavailable recipient
Refusal to accept delivery

then:

Re-shipping charges may apply
Refunds (if applicable) may exclude shipping charges

7. Delivery Confirmation

Once a package is marked as delivered by the courier partner, it will be considered successfully fulfilled.

If you believe your order was marked delivered but not received, please contact us within 48 hours so we can assist in checking with the courier.

8. Damaged or Open Parcel

If your parcel appears:

Damaged
Opened
Tampered with

please:

Record an unboxing video
Take clear photos immediately
Contact us within 24 hours of delivery

Claims made without proof may not be eligible for resolution.

9. Multiple Shipments

In some cases, if your order contains multiple products, items may be shipped separately depending on stock availability or logistics handling.

You will be informed wherever applicable.

10. Service Availability

Shipping is subject to courier serviceability in your area.

Ashoka Digital reserves the right to cancel or delay orders if delivery is not feasible to the selected location. In such cases, any eligible refund will be processed accordingly.

11. Contact for Shipping Support

For shipping-related support, tracking help, or delivery concerns, please contact us:

Ashoka Digital
📞 Phone/WhatsApp: [9975757375]
📧 Email: [ accounts@ashokadigital.in ]
📍 Address: [ Address : Ashoka mobile shopee, Shop no 2, parekh tower B, Below despande hospital, Inside diamond bakery lane, Fatimanagar, Pune 13]